Frequently Asked Questions – Sensory Floor Decals

How long will it take to receive my order?

Please note that all orders received at this time will be fulfilled & shipped within 3-5 working days.  Due to high volume of orders, we will notify you immediately of any delays.

It may take up to 3-7 days to receive within Canada and up to 10 days in the USA. 
We ship from Ontario, Canada via Canada Post with Tracking so also take that into consideration when placing your order.  

You will receive an email as soon as your order is shipped. 

How will my order be shipped?

We ship all our orders via Canada Post with tracking.

Do you offer free shipping?

Free shipping is applied to all orders over $150 CAD/USD.  A flat fee of $15 CAD/USD will be charged for all orders below the minimum free shipping requirement. 

Where can I apply these decals?

Our decals can be applied on all types of flooring EXCEPT carpet and hardwood floor.   
Carpet – They will not adhere well to the carpet.  
Hardwood Floors – There is a risk that the adhesive may pull some of the varnishes when you remove it.  

Can I wash my floors?

Yes, you may softly wash your floors with a soft cleaner.  Do not SCRUB or use any harsh chemicals as they may affect the decal. 
We would recommend not flooding the decal area with water as it may reduce the life of the decal.  

Can they be applied in high-traffic areas?

Yes, you can apply them in high-traffic areas but please note that shoes may have sand, dust, or even rocks stuck underneath them and it may damage the decals.  Although our decals are protected with an anti-slip laminate, they could still be damaged over time. For this reason, we recommend that you apply 2-3 coats of wax over the decals to preserve them better. 

Are they repositionable/reusable?

They are repositionable but not reusable. Ultra care is required when pulling them off if you wish to reposition them. 

How long will my decals last?

All environments will differ but if they are well maintained and you follow maintenance instructions, they will last you several months.   But keep in mind – the results will vary with the type of flooring, the level of traffic, if it was waxed or not, and the environment (humidity, temperature, etc). 

Will it damage my floors?

When removed there should be no residue or damage, including our wall decals.   PLEASE NOTE:  the longer you leave the decals, the stronger the adhesive gets so it may leave a residue behind.

Are they slippery?

Our decals are laminated with a slip-resistant coating. Our products have a Slip Rating R11.

Will there be any new designs?

We will be launching new designs on a monthly basis.  If you are on our waiting list, we will notify you via email. 

Do you accept returns and offer refunds?

We do not accept any returns.  We will replace the product at no charge for reasonable issues or problems. Please contact us so we can review your request accordingly.   Your satisfaction is our priority!